This Privacy Policy explains how TechProfuse.ai (“TechProfuse”, “we”, “us”, or “our”) collects, uses, discloses, and protects information in connection with our products and services, including but not limited to the services and sites operated under the brands CallVibe and GrahamBell and our AI Voice Agent offerings (collectively the “Services”). For the purposes of clarity, this policy covers TechProfuse’s global operations and Services offered through or under the names CallVibe and GrahamBell.ai. By using our Services or otherwise providing us personal information, you agree to the terms of this Privacy Policy.
1. Controller / Processor role
For standard website visits, self-serve signups, marketing, and direct communications, TechProfuse acts as the data controller (we decide why and how personal data is processed). For enterprise customers that provide TechProfuse with communications or call data to be processed on the customer’s behalf, TechProfuse will typically act as a processor/service provider under the applicable contract (including any Data Processing Addendum, “DPA”) and applicable law. Where a DPA or other contractual terms apply, those terms will control to the extent they conflict with this Privacy Policy.
2. Information we collect
We collect the following categories of information:
A. Personal information you provide
Contact details (name, job title, company, email, phone)
Billing and payment information (when you purchase Services)
Postal address and other profile information you submit
Any information included in support requests, forms, or communications
B. Communications & voice data
Call audio recordings, transcripts, speech-to-text output, call metadata (timestamps, duration, participants, call IDs), interaction logs, AI-generated summaries, sentiment or score outputs.
Customers must obtain any required notices and consents from call participants before providing Communications Data to TechProfuse.
C. Usage, device & diagnostics
IP address, browser and device type/version, operating system, pages visited, timestamped usage logs, unique device identifiers, and other diagnostic data.
D. Location data
Approximate location when granted by the device or browser; we do not collect precise GPS location unless you enable a feature that requires it.
E. Cookies & tracking
Session cookies, preference cookies, security cookies, analytics and advertising cookies, web beacons, and similar technologies. See the Cookies section below for details.
F. Sensitive personal data
We do not intentionally collect sensitive categories of personal data (e.g., health, race, religious beliefs) except where explicitly requested by you and with your explicit consent or where strictly necessary to provide a Service.
3. How we use information
We use personal information to:
Provide, operate, maintain and improve the Services (including transcription, analytics, agent coaching, and integrations);
Process payments, manage subscriptions and billing;
Communicate with you about products, updates, notices, and support;
Detect, prevent, and respond to fraud, abuse, and security incidents;
Personalize your experience and measure marketing effectiveness;
Aggregate and de-identify data to develop, train and improve models and Services (see AI & model training below); and
Comply with legal obligations and enforce our agreements.
Transactional communications (account, billing, security notices) are necessary for the Services and cannot be opted out of. Marketing communications can be unsubscribed using the link in such messages.
4. AI, model use, and Communications Data
We may use aggregated, de-identified Communications Data (call audio, transcripts, and derived metadata) to analyze performance, improve product features, and refine our AI models provided such data cannot reasonably be used to identify an individual or a specific customer. For enterprise accounts where customers supply Communications Data under a DPA, model-training use will be governed by that DPA.
Google Workspace APIs and model training. We do not use data obtained via customers’ Google Workspace APIs to train generalized AI/ML models unless we have the customer’s explicit contractual authorization to do so. If your integration or contract permits different handling, the applicable agreement will control.
5. Cookies & tracking technologies
We use cookies and similar technologies to operate and improve our Services, enable login sessions, remember preferences, and collect analytics. You can control cookie settings via your browser. Disabling cookies may limit or break certain functionality. We honor Global Privacy Control (GPC) signals where required by law.
Examples of cookies we use:
Session cookies (to operate the Service)
Preference cookies (to remember settings)
Security cookies (to detect and mitigate fraud)
Analytics/advertising cookies (to measure and personalize marketing)
6. Retention and deletion
We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and customer configuration; enterprise customers may set retention rules via their agreement or DPA. When feasible, we anonymize or delete data that is no longer needed.
7. International transfers & safeguards
TechProfuse operates internationally. Personal data may be transferred to and processed in the United States, India, and other jurisdictions where our service providers operate. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), the UK IDTA, or other approved mechanisms to protect international transfers.
8. Disclosure & sharing
We may share personal information:
With service providers and subprocessors who perform services on our behalf (hosting, analytics, payment processing, support) under confidentiality obligations;
With affiliates and subsidiaries when necessary to provide Services;
In response to lawful requests from public authorities or to comply with legal process;
In connection with corporate transactions (merger, acquisition, sale of assets);
To protect our rights, property, safety, or the safety of others; and
With your consent or as otherwise disclosed at collection.
We do not sell personal information for monetary consideration. In some jurisdictions, certain transfers may be treated as a “sale” under local law—see the CCPA/CPRA section for California residents.
9. Service providers and subprocessors (examples)
We engage third-party providers under contracts that require them to maintain confidentiality and security. Examples of categories of providers we use include:
Analytics and monitoring (e.g., Google Analytics, Cloudflare, Segment, Mixpanel)
Infrastructure and hosting providers (cloud providers)
CI/CD and developer tooling (e.g., GitHub)
Payment processors (e.g., Stripe)
Customer support and CRM tools
Enterprise customers may request an up-to-date list of subprocessors or additional contractual protections (e.g., DPA).
10. Security
We implement administrative, technical, and physical safeguards designed to protect personal data consistent with industry standards (for example SOC 2 practices where implemented). No system is impenetrable; while we strive to protect your data, we cannot guarantee absolute security. In the event of a security incident affecting personal data, we will notify affected parties and regulators as required by applicable law.
11. Email & other communications
We may send transactional and marketing messages. Transactional messages (billing, account, security) are required to provide the Services and cannot be unsubscribed. Marketing messages include unsubscribe mechanisms. We may collect limited engagement information (e.g., whether you opened an email) to improve communications.
12. Your privacy rights
GDPR (EU/EEA). If you are in the EU/EEA, you may have rights to access, correct, delete, restrict processing, portability, object to processing, and withdraw consent where processing is based on consent. Submit requests using the contact details below; we will verify identity and respond in accordance with applicable law.
CCPA / CPRA (California). If you are a California resident, you may have the right to request: categories of personal information collected, categories of sources, business purposes for collection, categories of third parties with whom information is shared, access to specific pieces of personal information, deletion, correction, and to opt-out of sale/sharing for cross-context behavioral advertising. To exercise CCPA/CPRA rights, contact us at support@techprofuse.ai. We may require verification before fulfilling requests. You may make certain requests up to two times in a 12-month period.
Other jurisdictions. Where local law grants you additional data protection rights, we will comply as required. Requests may be limited by legal exceptions.
13. Children
Our Services are not directed to children under the age of 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children without parental consent. If we learn we have collected personal information from a child without appropriate consent, we will take steps to delete it.
14. Right to deletion & exceptions
Subject to legal exceptions, we will honor verifiable deletion requests. Exceptions include retention needed to: complete a transaction, detect/prevent security incidents, comply with legal obligations, defend legal claims, or for other permitted internal uses consistent with the context in which the data was provided.
15. DMCA and copyright claims
We respond to notices of claimed copyright infringement in accordance with applicable law. To submit a DMCA takedown notice, please provide the information required by law to our designated agent (contact below).
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website and, where required, communicated to users by email. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.
17. Contact information
If you have questions, requests, or concerns about this Privacy Policy or wish to exercise your privacy rights, contact us:
TechProfuse.ai
US address: 1544 Sawdust Rd, Ste 270, The Woodlands, TX 77380, United States
India address: S Square, 300, Vittal Rao Nagar, Madhapur, Hyderabad 500081, India
Email: support@techprofuse.ai
Phone: +1 832 791 220
For DPA, subprocessors list, or enterprise compliance inquiries, please contact support@techprofuse.ai and request “DPA / subprocessors.”
18. Governing law
To the extent applicable, TechProfuse’s policies and contracts will specify the governing law; where not specified, TechProfuse will apply U.S. law and other local laws as required by applicable legal obligations.